Shipping & Digital Delivery Policy

1. Nature of Deliverables

All services offered through acxelerateindia.com are delivered strictly through electronic, telecommunication, digital software interfaces, or designated in-person conference summit venues.

2. Modes of Digital Service Delivery

Our solutions and deliverables are fulfilled through the following digital pathways:

A. Strategy Consultation Sessions

Upon completing a consultation booking on our platform, you receive an automated confirmation email containing a calendar invite with a secure, encrypted video conference meeting link (conducted via Google Meet, Zoom, or Microsoft Teams) scheduled for your selected date and time.

B. Customized Readiness Reports & Pitch Assessments

For diagnostic advisory engagements (such as Startup Expansion Diagnostics, MSME Readiness Audits, or Student Career Benchmarking), written diagnostic roadmaps and evaluations are delivered electronically in standard PDF or DOCX format directly to the client's registered email address.

C. Mentorship Access & MentorCruise Facilitation

When matched with global mentors or participating in executive mentoring tracks, access credentials, onboarding briefings, and communication portal links are issued via email within 48 to 72 hours of application verification.

D. Bilateral Trade Delegations & Global Summits

For international delegation participants, digital briefing dossiers, visa support advisory packs, delegation itineraries, and summit badge confirmations are delivered via email at least 14 days prior to departure. Physical participation occurs on-site at the designated summit/expo venue.

3. Fulfillment & Turnaround Timelines

• Consultation Booking Confirmation: Dispatched immediately (within 5 minutes of form submission).
• Consultation Meeting Delivery: Conducted in real-time at the confirmed appointment date and time.
• Diagnostic Reports & Action Roadmaps: Delivered electronically within 3 to 7 business days following the consultation session or data submission.
• General Inquiry Responses: Acknowledged within 24 to 48 business hours.

4. Delivery Confirmation & Proof of Service

Delivery of our digital services is considered complete when:

• A virtual consultation session is conducted with the client; or
• A customized diagnostic report or assessment roadmap is transmitted to the client's registered email address from our servers; or
• Digital credentials or delegation briefing materials have been successfully dispatched.

5. Troubleshooting Electronic Delivery Issues

If you have not received your consultation calendar invite or assessment report within the specified timeline, please:

1. Check your email application's "Spam", "Junk", or "Promotions" folders for automated messages originating from acxelerateindia.com.
2. Ensure your registered email address was entered without typographical errors.
3. Contact our support desk immediately at support@acxelerateindia.com with your Booking Reference ID so we can manually re-issue your access credentials.

6. Return & Exchange Statement

Because all deliverables are intangible, digital evaluations, and professional advisory sessions, standard physical product returns and exchanges do not apply. If you require appointment rescheduling or wish to cancel an upcoming session, please refer to our Cancellation and Refund Policy.

7. Delivery & Operational Inquiries

For any queries regarding the delivery of your advisory reports, meeting links, or digital materials: