Cancellation & Refund Policy

1. Nature of Services

Acxelerate India provides professional management consulting, strategic cross-border advisory, executive mentoring, and institutional readiness benchmarking. Our services are intangible, professional, and digital services delivered by experienced strategic advisors.

Because our engagements involve dedicated calendar reservations, proprietary diagnostic analysis, and professional advisory time, our cancellation and refund policies are structured to balance client flexibility with advisor resource allocation.

2. Strategy Consultation Sessions

When you book an individual strategy consultation session through our platform, the following cancellation guidelines apply:

• Cancellations Requested > 48 Hours in Advance: If you cancel your confirmed consultation appointment more than 48 hours prior to the scheduled session time, you are eligible for a 100% full refund (minus third-party payment gateway transaction fees, if any).
• Cancellations Requested Between 24 and 48 Hours in Advance: If you cancel between 24 and 48 hours prior to the session, you are eligible for a 50% refund, or alternatively, a 100% session credit redeemable toward a rescheduled appointment within 90 days.
• Cancellations Requested < 24 Hours in Advance or "No-Show": Cancellations requested less than 24 hours prior to the scheduled start time, or failure to attend the virtual meeting ("No-Show"), are non-refundable. The allocated consulting slot cannot be reallocated on short notice.

3. Rescheduling Policy

We understand that executive calendars and academic commitments may shift. You may reschedule a confirmed consultation appointment free of charge, provided that your rescheduling request is submitted at least 24 hours prior to the original appointment time.

Rescheduling requests can be made via the link in your booking confirmation email or by emailing support@acxelerateindia.com with your reference number. A maximum of two (2) complimentary reschedules are permitted per consultation booking.

4. Multi-Week Advisory Programs & Custom SOWs

Longer-term consulting engagements—including MSME international expansion retainers, startup pitch diagnostic programs, and university global benchmarking audits—are governed by formal, bilateral Master Services Agreements (MSAs) or Statements of Work (SOWs):

• Such agreements feature milestone-based deliverables. In the event of an early termination agreed upon by both parties, fees for completed milestones and professional hours incurred are non-refundable.
• Pre-paid fees allocated to uncommenced, future project phases may be refunded in accordance with the specific termination provisions outlined in the executed agreement.

5. Trade Delegations & Global Missions

Participation in bilateral trade missions, international summits, and overseas study tours involves advance commitments to third-party providers:

• Pass-through expenses committed to external entities (including international summit registration badges, expo venue permits, local logistics coordination, and hotel room blocks) are subject to third-party vendor policies and are strictly non-refundable once committed.
• Acxelerate India advisory coordination fees are refundable up to 30 days prior to the official delegation departure date, less an administrative processing charge of 15%.

6. Refund Workflow & Settlement Timelines

To request an eligible refund, please adhere to the following workflow:

1. Send an email to billing@acxelerateindia.com with the subject line Refund Request - [Booking ID / Invoice Number].
2. State the reason for cancellation and include your registered email address and phone number.
3. Our finance team will verify eligibility and respond within two (2) business days.
4. Approved refunds are processed immediately and credited back to the original payment method (bank account, credit/debit card, or UPI) within 5 to 7 business days, depending on your financial institution's processing cycles.

7. Statement on Physical Returns and Exchanges

For inquiries regarding digital deliverables or electronic report access, please see our Digital Delivery Policy.

8. Billing Support & Grievance Contacts

For questions or assistance regarding consultation billing, invoices, or cancellation requests: