1. Eligibility for Returns

To ensure transparency, we only accept returns under the following conditions:

• The return request is initiated within 7 days of receiving the item.
• A valid proof of purchase (receipt or order confirmation email) is provided.

2. Non-Returnable Items

We do not accept returns or refunds for the following:

• Downloadable digital products or software.

3. Refund Process

Once we receive the returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed as follows:

• Refunds will be issued to the original payment method (e.g., credit card, Razorpay) within 5-7 business days.

Note: Refund timelines may vary depending on your bank or payment gateway policies.

4. Avoiding Disputes and Chargebacks

To ensure a smooth experience, please follow these steps before initiating a chargeback:

• Contact our customer support team at support@acxelerateindia.com or call us at +91 12345 67890.
• Provide all relevant details about the issue, including your order number and any supporting evidence.
• Allow us up to 48 hours to resolve your issue amicably.

5. Contact Us

If you have any questions or concerns about this policy, please contact us at: